Job Description

Insurance Sales and Service Representative - State Farm Agent Team Member

Position Overview

This is a full-time Insurance Sales and Service Representative career opportunity with Jason Hertel State Farm in Madras, OR for someone who wants to write new business and take care of the customers they win. You will learn to sell, service, and grow a real book of business, with structured training and a clear path to advance.

Responsibilities

• Manage customer accounts end to end — new sales, policy reviews, and day-to-day service
• Round out existing customer accounts by identifying coverage gaps and cross-selling during reviews
• Develop new business through outbound calls, referrals, and warm follow-ups
• Handle policy questions, billing inquiries, and coverage changes accurately
• Set appointments and move prospects through the sales process
• Maintain accurate activity, pipeline, and customer records in the agency system
• Meet weekly and monthly sales and service goals

You Will Do Well Here If You

• Want your income tied to your results, not just your hours
• Are comfortable starting conversations with people who did not ask you to call
• Keep going after a no — most policies are written on the third or fourth contact

This Probably Is Not Your Role If You

• Prefer a predictable day with no production targets
• Would rather take care of existing customers than go find new ones

Qualifications

• Prior sales, retail, or customer-facing experience preferred — insurance training and licensing provided
• Comfortable balancing sales goals with day-to-day customer service
• Strong phone presence and clear, confident communication
• Organized and detail-oriented with strong follow-through
• Willingness to obtain required insurance licenses
• Team-oriented with a positive, coachable attitude

Benefits

• Base salary plus performance-based commission
• 401(k) retirement plan with employer match
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Gym membership
• Clear career advancement paths

Pay range: $50,000-$70,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

 

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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