IT Help Desk Internship Location: On-site | Cape Fear Moto GroupReports To: IT & Information Security ManagerType: Unpaid Internship (Hands-On Learning Experience)Schedule: Flexible (Ideal for students or recent graduates) About the Role This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations. This role is learning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations. If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point. What You’ll Learn As an IT Help Desk Intern, you’ll gain exposure to: * How IT supports a multi-location dealership environment * Real-world troubleshooting (hardware, software, and user issues) * User onboarding and offboarding processes * Basic networking concepts and device management * Ticketing, documentation, and IT workflows * Cybersecurity fundamentals and best practices * How technology directly impacts sales, service, and business operations You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow. Day-to-Day Responsibilities Under supervision and guidance, you may assist with: * Basic help desk support (password resets, software issues, printer issues) * Setting up new user accounts, email, and devices * Assisting with workstation setups and equipment deployment * Performing basic system checks and updates * Documenting common issues and solutions * Helping organize IT inventory and equipment * Shadowing troubleshooting of more advanced issues * Assisting with small IT projects as learning opportunities Who This Is For This internship is ideal for someone who is:
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