Job Description

*The final compensation offer will be determined by factors such as the candidate's skills, qualifications, experience, geographic location, and other relevant factors.

Our Mission

We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.

About Us

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.

Contiem headquarters is located in Annapolis, MD, with additional locations in the US and internationally in Sutton, UK, Chennai, India, and Sydney, Australia. Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Position Summary

Contiem is seeking a Senior Technical Writer to lead and enhance the quality of documentation across our diverse client portfolio. This position requires someone who excels at managing multiple projects and embraces continuous learning. The ideal candidate brings 15+ years of technical writing experience, thrives in a fast-paced environment, and can confidently support clients with varying standards and expectations. They demonstrate strong writing skills and the ability to adapt their expertise to evolving client needs.

Essential Duties & Responsibilities

• Take a big-picture view of large amounts of content, determining the content information model and the best way to simplify the authoring process for this content.
• Collaborate with subject matter experts (SMEs), project managers, and the writing team to ensure the documentation aligns with the prescribed standards and is communicated to the appropriate audience.
• Lead documentation projects from planning through publication. Effectively manage timelines, especially when handling multiple projects or clients. This includes keeping the project managers informed of developments and roadblocks.
• Create and update technical documentation for assigned products and projects for clients as required. Documentation could include Product Manuals, IOMs, SOPs, software user guides, and online help resources such as FAQs, knowledge base articles, and help desk content.
• Ensure documents are accurate and follow the clearly defined standards by the client and Contiem.
• Proofread their peers' work, following Contiem or client guidelines, when applicable. Provide appropriate, comprehensive feedback and accept and incorporate feedback into their own work.
• Utilize content management systems to create and manage documentation.
• Advocate for the user experience by ensuring documentation is intuitive, helpful, and aligned with product design.
• Mentor and help develop the skill sets of junior writers to contribute to the growth of the documentation team.
• Learn new skills and implement new practices and procedures as required by Contiem or the client.
• Be detail-oriented and follow the best practices and principles of good technical writing.
• Other duties as assigned.

• U.S. citizenship.
• Bachelor's degree in technical writing, journalism, communications, or related field.
• 15+ years of experience in technical writing, with technical writing being your primary job function.
• Aptitude for understanding mechanical and electronic products.
• Experience with researching and gathering relevant technical data from subject matter experts such as engineers, field service personnel, and developers, as well as from internal documents such as CAD drawings and design documents.
• Experience using at least one of the following applications: oXygen Editor, Arbortext, or XMetal.
• Experience with writing documentation in DITA/XML.
• In-depth knowledge of standards and best practices for writing assembly, installation, operation, and maintenance documentation.
• Possess excellent interpersonal and general business communication skills
• Proven ability to write for both technical and non-technical audiences.
• Experience working independently as well as in a team-oriented, collaborative environment.
• Proficiency working in an environment driven by budget, scope, and deadlines across multiple clients/projects.
• Proficient in using the following applications and technologies:
• Component Content Management Systems
• XML editor such as oXygen, Arbortext or XMetal
• DITA-OT
• HTML
• DITA/XML
• CSS

Preferred Skills & Qualifications

• Experience in one of the following industries (manufacturing, industrial, government, publishing, healthcare, technology, consumer products, software, IT documentation, and business & financial services).

• Additional experience using the following applications and technologies is preferred:
  • Adobe InDesign
  • Microsoft Word
  • Adobe Acrobat Professional
  • Visual Studio Code, NotePad++ or related editor
  • Jira and/or GitHub.
  • REST API's
  • JSON
  • Confluence
  • Adobe Illustrator, Photoshop
  • MadCap Flare
  • Markdown
  • FrameMaker
  • Microsoft Visio
  • Microsoft PowerPoint
  • Articulate 360

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