Job Description

Job Title: Systems Reliability Engineer
Job Location: Toronto, ON
Job Type: Contract

Job Description:

• Own the reliability, resiliency and availability of the Embedded Finance platform, proactively identifying and mitigating risks to service continuity.
• Design, implement and maintain comprehensive monitoring and alerting frameworks leveraging Splunk, Dynatrace, Grafana and Datadog to provide end-to-end observability across the platform.
• Define and track service level objectives (SLOs), service level indicators (SLIs) and error budgets to measure and improve platform health.
• Lead and participate in incident response, serving as a technical driver during remediation calls and coordinating with impacted and impacting technical and product teams.
• Own and advance the root cause analysis (RCA) process - investigating incidents, documenting the sequence of events and remediating actions, and clearly identifying underlying root causes to prevent recurrence.
• Ensure timely creation and management of incident tickets (e.g., ServiceNow) and accurate incident tracking, aging and reporting.
• Build automation and tooling to reduce toil, improve mean time to detection (MTTD) and mean time to resolution (MTTR), and increase operational efficiency.
• Collaborate with engineering, product and risk stakeholders to embed reliability best practices into the platform lifecycle.

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